{"id":4584,"date":"2021-08-25T04:23:26","date_gmt":"2021-08-25T04:23:26","guid":{"rendered":"https:\/\/el3.thembaydev.com\/greenmart_fresh\/?page_id=12"},"modified":"2024-03-03T17:52:34","modified_gmt":"2024-03-03T17:52:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shreevallimasala.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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At Shree Valli Masala, we value your satisfaction above all else. We recognize that there may be occasions when you need to return a product or request a refund.
Our Return and Refund Policy is designed to ensure a seamless and equitable process for our customers.<\/p>\n

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1. Returns<\/strong><\/p>\n

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1.1 Eligibility:<\/strong> To qualify for a return, the item must be unused, in its original condition, and in the original packaging.<\/p>\n

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1.2 Timeframe:<\/strong> Please initiate the return process within 7 days from the date of purchase.<\/p>\n

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1.3 Return Authorization:<\/strong> Before returning any item, kindly contact our customer service at info@shreevallimasala.com<\/strong> to obtain authorization. Unauthorized returns may not be accepted.<\/p>\n

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1.4 Shipping Costs:<\/strong> Customers are responsible for return shipping costs, except in cases of our error or defective products.<\/p>\n

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2. Refunds<\/strong><\/p>\n

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2.1 Refund Process:<\/strong><\/p>\n

Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original method of payment within 7-14 days.<\/p>\n

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2.2 Non-Refundable Items:<\/strong><\/p>\n

Certain items, such as gift cards and perishable goods like spices, are non-refundable unless they are defective or damaged upon receipt.<\/p>\n

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2.3 Late or Missing Refunds:<\/strong><\/p>\n

If you haven\u2019t received your refund within the specified timeframe, please check your bank account and contact your payment provider. If the issue persists, reach out to us at info@shreevallimasala.com.<\/p>\n

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3. Exchanges<\/strong><\/p>\n

Direct exchanges are not available. If you require a replacement item, please follow the return process and place a new order.<\/p>\n

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4. Damaged or Defective Items<\/strong><\/p>\n

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4.1 Reporting:<\/strong> In the event of receiving a damaged or defective item, please notify us within 7 days of delivery. Provide detailed information and, if possible, attach photographs.<\/p>\n

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4.2 Replacement or Refund:<\/strong> We will assess the situation and offer a replacement or refund for damaged or defective items.<\/p>\n

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5. Contact Us<\/strong><\/p>\n

For any inquiries or concerns regarding our Return and Refund Policy, please reach out to us at<\/p>\n

info@shreevallimasala.com.<\/strong><\/p>\n

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Thank you for choosing Shree Valli Masala. We value your patronage and are committed to providing an exceptional experience. Here’s to enhancing your culinary journey with our spices!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

At Shree Valli Masala we value your satisfaction above all else We recognize that there may be occasions when you need to return a product or request a refund Our Return and Refund Policy is designed to ensure a seamless and equitable process for our customers < p> < p> 1 Returns< strong>< p> < … Continue reading Refund and Returns Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-4584","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t