Refund and Returns Policy

At Shree Valli Masala, we value your satisfaction above all else. We recognize that there may be occasions when you need to return a product or request a refund.
Our Return and Refund Policy is designed to ensure a seamless and equitable process for our customers.

 

1. Returns

 

1.1 Eligibility: To qualify for a return, the item must be unused, in its original condition, and in the original packaging.

 

1.2 Timeframe: Please initiate the return process within 7 days from the date of purchase.

 

1.3 Return Authorization: Before returning any item, kindly contact our customer service at info@shreevallimasala.com to obtain authorization. Unauthorized returns may not be accepted.

 

1.4 Shipping Costs: Customers are responsible for return shipping costs, except in cases of our error or defective products.

 

2. Refunds

 

2.1 Refund Process:

Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original method of payment within 7-14 days.

 

2.2 Non-Refundable Items:

Certain items, such as gift cards and perishable goods like spices, are non-refundable unless they are defective or damaged upon receipt.

 

2.3 Late or Missing Refunds:

If you haven’t received your refund within the specified timeframe, please check your bank account and contact your payment provider. If the issue persists, reach out to us at info@shreevallimasala.com.

 

3. Exchanges

Direct exchanges are not available. If you require a replacement item, please follow the return process and place a new order.

 

4. Damaged or Defective Items

 

4.1 Reporting: In the event of receiving a damaged or defective item, please notify us within 7 days of delivery. Provide detailed information and, if possible, attach photographs.

 

4.2 Replacement or Refund: We will assess the situation and offer a replacement or refund for damaged or defective items.

 

5. Contact Us

For any inquiries or concerns regarding our Return and Refund Policy, please reach out to us at

info@shreevallimasala.com.

 

Thank you for choosing Shree Valli Masala. We value your patronage and are committed to providing an exceptional experience. Here’s to enhancing your culinary journey with our spices!